Refund policy

Last Updated: September 5, 2026

We are committed to providing you with top-quality fishing gear, bait, and tackle, along with an outstanding shopping experience. Your satisfaction is our top priority. If you have any concerns about your purchase, please review this policy to understand our return and refund process. This policy applies to all purchases made through our website and online store within the United States.

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1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the delivery date to request a return for an eligible item. To qualify for a return, the item must meet the following conditions:

• The item must be unused, unopened, and in its original condition.
• All original tags, labels, and packaging must be intact and included with the return.
• A valid proof of purchase (order confirmation or receipt) is required.
• The return request must be submitted within 30 days of the delivery date.

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2. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer service team via email at info@priorlakebaittackle.us within 30 days of receiving your order.
2. Provide your order number, a brief reason for the return, and photos of the item (including the original packaging if possible).
3. Wait for our team to review and approve your return request.
4. Upon approval, you will receive a prepaid return shipping label along with detailed instructions.

Return Address: Prior Lake Bait & Tackle 15760 State Highway 13 S Prior Lake, MN 55372 United States

Important: Items returned without prior authorization will not be accepted, and a refund may not be processed.

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3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, please contact us within 5 business days of delivery by emailing info@priorlakebaittackle.us with:

• Your order number.
• Photos clearly showing the damage, defect, or incorrect item (including packaging).
• A brief description of the issue.

We will promptly evaluate the situation and arrange for a replacement, reshipment, or a full refund at no additional cost to you, including any applicable return shipping fees.

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4. Non-Returnable Items

The following items are not eligible for a standard return:

• Used or opened fishing line (monofilament, fluorocarbon, braided line, etc.).
• Used or opened lures, flies, jigs, and soft plastics that show signs of use, water exposure, or removed packaging.
• Items with customer-caused damage (cracked rod tips, broken guides, scratches, corrosion, or other wear).

If you have questions about a specific item's return eligibility, please contact us before initiating a return.

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5. Exchange Process

The fastest way to get the desired item is to:

1. Initiate a return for the original item as outlined above.
2. Once we receive and approve the return, we will process your refund.
3. Place a new order directly on our website for the desired item.

This approach ensures you receive your replacement as quickly as possible without waiting for the return-to-stock process.

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6. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund decision.

• If approved, the refund will be automatically processed to your original payment method within 10 business days.
• Please allow additional time for your bank or credit card company to post the refund to your account.
• If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at info@priorlakebaittackle.us.

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7. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this policy periodically for updates.

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Contact Us

Our customer service team is here to help with any questions regarding your return or refund.

Prior Lake Bait & Tackle